At Elegant Woman254, our commitment is to ensure your shopping experience is as seamless as possible. To safeguard both your interests and our business operations, we’ve established the following returns and exchange policy. Kindly take a moment to review the details outlined below:
Refund Window
Refunds can be requested within 2 days from the date of purchase.
Return Period
Returns and exchanges must be requested within 48 hours of the original purchase.
Proof of Purchase
To ensure a smooth process, please provide the original receipt or proof of purchase when making a return or exchange request.
Eligibility
Items eligible for return or exchange must be:
- In original, unused, and undamaged condition
- Accompanied by all original tags, packaging, and accessories
Incorrect Size
Please note that we do not accept returns or exchanges for items purchased in the wrong size. We strongly encourage you to review our size chart before placing an order.
Shipping Fee Exclusion
Shipping or handling fees paid during the original purchase are non-refundable.
Processing Time
All returns and exchanges will be processed within 7 to 10 working days from the date the returned item is received by us.
Payment Method
Refunds and payments for exchanged items will be issued using the original payment method:
- Card Payments: Refunded directly to the card used for the purchase
- Alternative Methods: Refunds will follow the original method’s process
Item Condition
Returned items must be:
- Packaged in their original condition
- Free from any signs of wear, damage, or usage
Items that do not meet these conditions may be subject to a reduction in refund amount or denial of return.
Return Process
To initiate a return or exchange, kindly follow these steps:
- Contact our customer support within 48 hours of purchase
- Provide the original receipt or proof of purchase
- Follow the instructions given by our team for returning or exchanging your item
Safeguarding Our Business
We reserve the right to decline a return or exchange if the item does not meet our outlined criteria. This policy is designed to protect the quality and integrity of our brand and products.
Contact Information
For assistance or questions regarding returns or refunds, please reach out to our team:
📧 Email: sales@elegantwoman254.com
📞 Call/WhatsApp: +254 718 614880
Further Inquiries
Our return and exchange policy is designed to ensure fairness and transparency for both parties. We appreciate your understanding and are here to support you.
If you have any questions or need clarification, our dedicated customer support team is ready to help.